LOUMONT.

CUSTOMER SERVICE · RETURN TRACKING

Your return, made simple.

View your request, follow its progress, find your messages and download your return slip.

Access my request

Order number or return reference

Email address used for the order

To protect your data, a verification code will be sent to the order's email address. No Shopify password is needed.

Code received by email

Your code is valid for 10 minutes. Check your spam folder if needed.

Your request

Your requests

Your return progress

Items concerned

Shipping your return

Tracking number saved

VIEW TRACKING ON LA POSTE ↗

Carrier tracking is not updated automatically here.

Enter the number shown on your Colissimo label.

Colissimo tracking number

Your conversation with Loumont

Write to Loumont

Your message will be added to your customer service file. Our team can reply by email and in this space.

Your message Photos or PDF (optional)

3 files max · 5 MB per file · 10 MB in total.

To reply to the Loumont team, answer the customer service email you received or write to sav@loumont.xyz keeping your return reference in the subject line.

Loumont · Customer service: sav@loumont.xyz · Your information is only shown after your email has been verified.